MGM Visitors See Delayed Check-Ins Due to Computer Glitch

Posted on: June 4, 2024, 10:33h. 

Last updated on: June 4, 2024, 11:21h.

Guests at several Las Vegas MGM Resorts International hotel-casinos found themselves waiting for hours to check into rooms on Tuesday afternoon.

New York-New York Hotel & Casino
New York-New York Hotel & Casino, pictured above. It was one of the MGM properties that saw delayed check-ins. (Image: TripAdvisor)

Due to a computer glitch, the delays were seen at New York-New York Hotel & Casino, Excalibur Hotel & Casino, and the Luxor Hotel & Casino, according to Las Vegas TV station KLAS.

Self-service options were no help. Computer-based self-registration systems at the Las Vegas Strip properties were on the blink during the same time period.

Waits Up To Four Hours

Visitors trying to register at the front desk at New York-New York were waiting for as long as about three hours to get their room key and hand over their ID and credit card.

Texas resident Tim Grant had made it only about half way to the registration desk as he stood in line for hours.

I started down there,” Grant pointed to yards away from where he was standing when interviewed by a KLAS reporter.

But Grant was pleased the hotel staff gave those in line bottles of water and vouchers. He appreciated the understanding customer service at New York New York.

“Nobody wants to wait in line but everyone is doing what they can,” Grant said.

At the Excalibur, Michigan resident Kevin Conaway remained in line, as well, as he waited to get a key to his room. Customer service there could have been better, he confirmed.

Someone said it’ll take four hours,” he said. “If there is nothing IT can do to help, I get that, but they need to be walking around explaining what’s going on.”

Relatives Went to Pool

His relatives had no interest standing in line with him. Instead, they decided to go for a swim on a hot day.

“I’ll enjoy the line while they are at the pool,” Conway said.

At the Luxor, there was about an hour’s wait to check-in.

They had some kind of computer issue,” an unnamed guest revealed to KLAS.

As the evening continued into nightfall, the lines went back to normal at the hotels.

An MGM spokesperson told KLAS “the front desk systems were down briefly” on Tuesday afternoon at some of their Las Vegas properties. The lines were at normal length by 5 p.m.

The company didn’t explain what caused the longer lines, according to Las Vegas TV station KTNV.

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